This site is intended for Healthcare Professionals in EMEA only
Effective Date: 10.08.2022
This website is controlled by Bausch+Lomb France SA (“Bausch” or “we”), the data controller. Bausch
Collection and Use of Personal Information
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with Personal Information, which may include information such as your name, email address or telephone number. We may collect and use this Personal Information to provide you with products, services, and customer support, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect your Personal Information.
Data collection related to Social Media Platforms
You may also provide your social media profile information including name, email address, contact details, comments and reactions (for example by using the like button or sharing contents and posts ) when you interact with us on social media pages and platforms or using your social media login credentials to authenticate on our website.
We may also collect Personal Information that you made publicly available on public social media platforms (including blogs, forums etc.), related to Bausch or Bausch products, and more in general about products, drugs or diseases. This activity, called “social media listening”, is based on our legitimate business interests, for example to (i) have a better understanding of how certain key audiences discuss about Bausch reputation and our products (ii) identify key-stakeholders, in particular bloggers and social media influencers, to initiate contact with them.
This may include your Personal Information in form of comments, messages, blogs, photos and videos, although we will take steps to limit this Personal Information to the minimum necessary and keep it for no longer than necessary for the social media listening activity. If you want to limit further who can see your information, we recommend that you use the privacy settings available to you on such platforms.
Information on side effects and quality complaints
Our websites and Social Media Channels are not intended or designed for communications regarding undesired side effects, lack of therapeutic effect, medication errors, incorrect or off-label use, quality complaints and/or other issues regarding the safeness or quality of our products. If you wish to report side effects or make a quality complaint, please contact your health care professional, your local health authority for the report of undesirable side effects.
If you nevertheless report to us undesirable side effects or other issues regarding the safeness or quality of our products, we will be legally bound to deal with your communication and may have to may contact you for clarification purposes.
Data Collection for the provision of a service
We may also process your personal information to provide a service, such as the online ordering system, and to manage any orders from that system. (Customers and B2B)
In case an account to access our online ordering system is created , we may collect your full name, email address, customer number, username, password and date of the creation of your account. We may also collect your telephone number if you provide it to us on an optional basis. When you access our online ordering system with your account, we create a login ID and we record the date and hour in which you logged in.
When you order products online we collect your contact details, information about the product(s) ordered or returned, order reference number, shipping information, payment information and other information necessary to execute the transaction.
In some of the circumstances above we may seek your consent for the collection and use of your Personal Information. This will be the case, for example, for the use of certain cookies, for the use of your email address or mobile phone number for advertising purposes, or when you subscribe to certain services (e.g., a regular newsletter). You will always have the possibility of withdrawing this consent. You can do so by contacting us at the contact information below (see also the dedicated cookie section).
The Personal Information we collect, is also used by us for internal purposes such as improving our products and promotions, managing customer accounts, learning about our customers’ needs and contacting customers for research and informational purposes.
We may also process your Personal Information to meet tax, accounting and other legal obligations, for example, in the context of commercial transactions. In addition, we process your Personal Information when required by law or compelled by court order or other binding decision.
Our website is not directed at children. However, if you are under 16, you should not provide us with Personal Information without first obtaining a parent’s or guardian’s consent or authorization.
We may share your Personal Information for the purposes mentioned above with:
When sharing your Personal Information with entities located in countries outside the EEA or Switzerland that do not provide for an equivalent level of data protection, we will put in place contractual guarantees (i.e., model clauses approved by the European Commission) in accordance with applicable data protection law. You can use the contact information below to request more information.
We maintain appropriate technical, physical and organizational measures to protect Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of the Personal Information against unpredictable loss or unauthorized access.
Subject to restrictions under applicable law, you have the right to request from us access, rectification, erasure, restriction and discontinuance of processing, and portability of your Personal Information and not to be subject to automated individual decision-making. Such requests can be addressed to the contact information below.
We take reasonable steps to ensure that the Personal Information we collect is relevant for the purposes for which it is to be used and that the Personal Information is reliable for its intended use and is accurate, complete and current. However, in some cases we must rely on individual users to provide and maintain accurate Personal Information. You are responsible for making sure that your information is up-to-date and accurate when you provide it to us and where our services offer you the tools to maintain your information.
Retention of Personal Information
We will only retain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed. We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth in applicable law.
Links to Other Internet Websites
If you have any concerns or complaints about our use of your Personal Information, you can contact our Data Protection Officer at: DPO@bausch.com.
If you think that your complaint has not been adequately addressed, you may have a right to lodge a complaint with the Supervisory Authority for privacy in your country.